Vehicle images are for illustrative purposes only.

The number of luggage/suitcases are for guideline only.

ALL OUT TOWN BOOKINGS PICKUPS MUST BE PAID UPFRONT

Bookings from out of Wirral / Liverpool* must be paid** within full 5 working days prior to your booking date.

*(such as pickup from Chester, Manchester or any airport)

**Cleared funds must reach our bank account 3 working days in advance or by cash 3 working days in advance. however, exclusions apply to some bookings so if you have any difficulties in doing so please contact the office manager who will try to accommodate your request ( managers' discretion )

Any enquiries or email quotations do not constitute a booking until confirmed by the company.

Airport Transfer Bookings

Your landing date and time are required when booking an airport transfer. Please take extra care to include your landing date, time, flight number & terminal NOT your boarding date and time.

Modifying your booking

If you require changes made to any booking please re-book your taxi via our website. Please also call us to confirm these changes!

When you contact us about a booking we ask for personal details such as name, address, contact number and Unique booking reference which is stored securely under SSL encryption on our web servers. This information is required by us to contact you about your booking. We do not share this information with anyone else outside our company.

We try our best to give you the most accurate price, this is based on our fare booking/quotation system, however the system is not human and sometimes can be inaccurate, if this happens we will notify you with the price difference and it's up to you if you want to go ahead with booking/quotation or not. If you decided to cancel the booking we will refund you all your money back excluding the card payment surcharge. (see cancellation and refund policy below).

All prices and quotations or bookings exclude any waiting time, multi pickups/drops off.

We don't accept any bookings made via our websites for more than 8 weeks ahead unless otherwise agreed with the office manager.

All prices given on the website by using our fare engine are based on Google maps calculations, however sometimes this can be inaccurate and if this happens we will either refund the difference back to you or we will charge you the difference depending on the situation and the (****method of payment), you'll receive a notification in a form of email ( we'll email you either ways). also, the driver will notify you of the difference while you are on board.

We have set prices (generally lower prices)for specific destinations which have different prices when using our fare engine calculator, this is due to the system doesn't take into an account some extras such as parking, waiting time or toll charges; if however a booking/quotation has been made for a set price destination using our fare engine calculator we will notify you of the difference in price either ways (higher or lower) and it's up to you if you want to go ahead with the booking/quotation if the price is higher than the quoted price.

All set prices destinations are for the whole year except any public (bank) holidays (England).

We will use either your pick up or drop off location (whichever is closer), our online booking system will work this out for you and include it in the price and if you are making the booking over the phone; you will be notified about it.

Your booking may be subject to additional waiting time and car park charges.

Cancellation and Refund Policy

The following applies to journeys booked by phone or via the online booking system and paid for in advance by card or bank transfer:

We will process a refund if a cancellation made within 72 hours from the start of the period of hire.

Refunds may be subject to a 5% administration fee.

50% of all monies paid will be non-refundable a cancellation made within 36 hours from the start time of the period of hire.

100% of all monies paid will be non-refundable if a cancellation made within 24 hours from the start time of the period of hire.

DELAYS.

THE COMPANY DOES NOT ACCEPT LIABILITIES FOR ANY DELAYS CAUSED BY REROUTED JOURNEYS BEYOND OUR CONTROL, I.E. THOSE CAUSED BY ACCIDENTS, DIVERSIONS, ROADWORKS, HEAVY TRAFFIC OR THE WEATHER.

We allow 5 minutes (Allowance time)* for the customer to appear at the pickup point.

* (except for airports arrivals we allow 30 minutes (Allowance time) once the flight has landed otherwise we will be adding additional waiting time charge and car parking charge were appropriate)

If the customer does not appear at the requested pickup time or within the Allowance time at the designated pickup point, all money paid will be non-refundable.

All airport arrival bookings MUST be paid in full in advance.

DELAYS INSIDE AIRPORT ARRIVAL TERMINALS

We don't charge you any additional waiting time if your flight has been delayed.

If you think it will take you more than 30 minutes to come out of the airport terminal, you must notify us of the situation and the estimated time that you think will take to come out, you'll be charged waiting time after the first half hour waiting; the driver can give a receipt to your request.

  • Customers are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order reinstate a vehicle to working order.
  • We do offer "Meet and Greet" at the airport's arrivals, it's chargeable and it's on request, all airports pickups and drop off charges ARE NOT included within the price.
  • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control such as unexpected traffic or road accidents.
  • The driver will drive at safe and reasonable speeds in accordance with road conditions, traffic and the legal speed limits.
  • We may provide subcontracted vehicles occasionally.
  • By supplying your email address you permit PrimeLink to contact you via email or phone, in return, we promise never to supply your email to any third party. Privacy Policy
  • If there are any changes to the journey including extra mileage other than what was agreed at the time of booking, the customer will be charged extras in accordance with our pricing structure.
  • Photos for illustration purposes only, Vehicles shown are for illustration purposes only, actual vehicles may differ.
  • We reserve the right to change your vehicle or the driver if requested at any time if necessary keeping in mind that all our vehicles are modern, clean and in immaculate condition.
  • Every effort will be made by PrimeLink to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
  • Our driver(s) will travel by the most appropriate route on the day unless instructed otherwise by the Customer.
  • PrimeLink vehicle(s) and sub-contracted vehicles are fully insured for carrying passengers, however, customer's properties are carried entirely at their own risk and PrimeLink shall not be held responsible nor liable for any loss or damage to such property.
  • PrimeLink will keep a lost property at the office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
  • PrimeLink and its drivers have the right to refuse to carry any passenger (s) whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s).
  • PrimeLink sustains a strict non-smoking & no food / drink policy in all its vehicles.
  • Quotations are only valid for one month and do not include any waiting time or multi pickups/drops offs unless specified within the quotation. Please indicate on the inquiry form if your proposed booking is for a special date such as public (bank) holidays (England).
  • PrimeLink accepts no responsibilities or liability for any loss or damage to any property or luggage carried in any of our taxis however such loss or damage is caused.
  • Without prior notice PrimeLink reserves the right to change, amend, add or delete to these terms and conditions whenever it deems it necessary.
  • PrimeLink reserves the right to decline or to refuse any bookings without any explanation.
  • PrimeLink reserves the right to request any passenger(s) to leave the vehicle if it is deemed his/her conduct is incompatible with the drivers/vehicles' safety. Any monies paid in this instance are strictly non refundable.
  • No alcohol or any drinks are permitted inside any of our vehicles at any time under any circumstances. Should the vehicle require valeting due to the negligence or alcohol illness of any passenger(s) a charge of £65 will be incurred. This is to compensate for the subsequent loss of earnings/cost of cleaning.
  • In case if you encounter a problem and/or complaint it is essential that you inform the driver immediately. If you wish to make a formal complaint, please contact our office in writing or by email no later than 3 working days after your planned journey. Our complaints policy can be found HERE
  • Nothing contained in these terms and conditions can affect the Client's' statutory rights.

Business Contracts

We offer business contracts for companies on agreed payment terms and admin charge.

We do not accept contract requests from individuals.